Privacy Policy

Last Updated: APRIL 01, 2025

This Privacy Policy explains how Oaxaca Luxe (“OL”) collects, uses, processes, and discloses your information across our website. The “OL website” refers to OL’s websites, mobile, tablet, and other smart applications, and all associated OL services.

When this policy mentions “OL,” “we,” “us,” or “our,” it refers to Oaxaca Luxe as the responsible entity for your information under this Privacy Policy (the “Data Controller”). The Data Controller is the Oaxaca Luxe entity that you are contracting with which, if you are booking or supplying accommodations through the OL website, will be Oaxaca Luxe Group International LLC.

Please see Section 10 for contact details of OL.

In this policy, we use a few terms which are defined as follows:

A “Member” is anyone who has registered an OL account, including Suppliers and Guests.

A “Supplier” is someone who offers services (“Supplier Services”) via published listings on the OL website (“Listings”).

A “Guest” is someone who books, or seeks to book, Supplier Services.

“Villa” means the kind of property where Guests will be staying, or other types of accommodations.

“Payment Services” means any payment processing services provided through or in connection with a Member’s use of the OL website.

1. Information We Collect

We collect three general categories of information:

1.1. Information You Give Us

Includes account info, profile data, government ID, financial details for booking or receiving payments, messages sent to OL, and any info shared when interacting with our team.

1.2. Information We Automatically Collect

Includes usage logs, location data, IP addresses, crash reports, cookies, and behavior on the website. See our Cookie Policy for more.

1.3. Information from Third Parties

Includes data from social logins, background checks, fraud prevention services, marketing partners, and external integrations (e.g. restaurant bookings, ad networks).

2. How We Use Your Information

2.1. To Provide and Improve Our Services

Includes operating the OL website, customer service, customizing search results, enabling bookings, and sending transactional communications.

2.2. To Maintain a Safe Environment

Includes fraud detection, ID verification, compliance with legal requirements, and enforcement of OL’s Terms and policies.

2.3. Marketing and Personalization

Includes sending promotional content, referral programs, ad targeting, profiling preferences, and improving user engagement.

3. Sharing & Disclosure

We may share your information with:

3.1. With Your Consent or As Required by Law – Including with vendors, travel agents, insurance providers, etc.

3.2. Between Suppliers and Guests – For reservation coordination.

3.3. Public Content – Listings, reviews, and social interactions.

3.4. Service Providers – For ID verification, customer support, marketing, payments, etc.

3.5. Additional Services by Suppliers – For logistics such as cleaning or concierge.

3.6. Legal Authorities – If required or permitted by law.

3.7. Corporate Affiliates – Within the Oaxaca Luxe corporate group.

3.8. Widgets – To power public listing previews or partner integrations.

3.9. Tax Authorities – Where required for occupancy taxes.

3.10. Business Transfers – In the case of a merger, acquisition, or restructuring.

3.11. Aggregated or De-Identified Data – For research and analytics.

4. Other Important Information

4.1. Communications Monitoring – For fraud prevention and product improvement.

4.2. Third-Party Account Linking – Subject to your settings.

4.3. Google Maps/Earth – Usage is subject to Google’s terms and privacy policy.

5. Third Party Partners & Integrations

OL is not responsible for how third parties handle your data. Review their privacy policies directly.

6. Your Choices

6.1. Manage Your Info – Via your OL account.

6.2. Cancel Account / Data Retention – Contact us to cancel or request erasure. Some data may be retained for compliance or security.

6.3. Withdraw Consent – Where applicable by law.

6.4. Data Portability – You may request a copy of your data.

6.5. Restrict Processing – In exceptional cases.

6.6. Object to Processing – Such as for marketing or profiling.

6.7. How to Exercise Your Rights – Contact us at `admin@oaxacaluxe.com`.

7. Operating Globally

7.1. International Transfers – We may transfer data outside your country, and will do so consistent with this policy.

7.2. California Residents – We do not sell personal information to third parties for their direct marketing without your consent.

8. Security

We implement ongoing security measures to protect your data from unauthorized access or loss.

9. Changes to This Privacy Policy

If we change the policy, we’ll update it on our site and notify you 30 days in advance via email. Continued use after the effective date means acceptance of the new terms.

10. Contact

If you have questions about this Privacy Policy or our handling of your data, contact us at:

📧 Email: [admin@oaxacaluxe.com](mailto:admin@oaxacaluxe.com)